Frequently Asked Questions

Everything you need to know about shopping with Electric Visual.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your products ethically sourced?

Yes, Electric Visual is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

How do I determine my correct size?

Please refer to the 'Size Guide' link on each product page. Our garments generally follow standard US sizing, but specific measurements are provided for the best fit.